Privacy Policy

Last updated: July 15, 2025

Albanien Shop operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Albanien Shop is based on Shopify, which enables us to provide you with the Services. This privacy policy explains how we collect, use, or share personal data when you visit the website, use it, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this privacy policy, this privacy policy takes precedence regarding the collection, processing, and sharing of your personal data.

Please read this privacy policy carefully. By using and accessing any of the services, you confirm that you have read this privacy policy and agree to the collection, use, and sharing of your data as described in this privacy policy.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another person or can be directly associated with you. Personal data does not include information collected anonymously or anonymized in such a way that identification or association with you is not possible. Depending on how you interact with the services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal data, including inferences drawn from this personal data:

• Contact details including name, mailing address, billing address, shipping address, phone number, and email address.
• Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communication with us including the information you provide when communicating with us, for example when you send a request to customer support.
• Device information including information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically through the Services We collect data, among other things, from your device or when you use our products or Services or visit our website, as well as through the use of cookies and similar technologies.
• From our service providers We collect data, among other things, when we hire service providers to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Provision, customization, and improvement of the Services. We use your personal data to provide you with the Services. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, storing your settings and items you are interested in, sending notifications related to your account, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience by recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and advertising messages via email, SMS, or mail, and to show you online ads for products or services related to the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the services and register an account, you are responsible for protecting your account login details. We strongly recommend that you do not share your username, password, or other access credentials with others.
• Communication with you. We use your personal data to provide you with customer support and effective services, respond promptly to your inquiries, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to lawful requests, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes, or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce those terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes as described in this privacy policy. Such circumstances may include:

• At Shopify, these are providers and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• We share personal data with business and marketing partners who provide marketing services to you and show you advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across various merchants and websites. Our business and marketing partners use your data according to their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activities across different merchants and websites.
• If you request or otherwise consent to us sharing certain information with third parties, for example to deliver products to you, or if you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms or policies, and to protect or defend the services, our rights, and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal data about your access to and use of the services to provide and improve them for you. Data you submit to the services is shared with Shopify as well as third parties who may be located in countries other than your country of residence to provide and improve the services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our shop, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and your rights, please see the Shopify Privacy Policy for Consumers . Depending on where you live, you may exercise certain rights regarding your personal data listed here at the Shopify Privacy Portal link.

Third-Party Websites and Links

The services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate sites or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms without restrictions on their use by us or by a third party. Including such links does not imply that we endorse the content of these platforms or their owners or operators, unless explicitly stated in the services.

Children's Data

The services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request the deletion of this data. At the time this privacy policy comes into effect, we are not aware of sharing or selling personal data of individuals under 16 years old (as defined by applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, so we cannot guarantee “perfect security.” Also, information you send to us may be at risk during transmission. We recommend not using insecure channels when sending sensitive or confidential information to us.

How long we keep your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may lawfully decline your request.

• Right to access/information. You may have the right to request access to the personal data we have stored about you.
• Right to deletion. You may have the right to request that we delete the personal data we have stored about you.
• Right to correction. You may have the right to request that we correct any inaccurate personal data we have stored about you.
• Right to data portability. You may have the right to receive a copy of the personal data we have stored about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable privacy laws.
• Management of communication preferences. We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example, about your account or orders you have placed.

You can exercise these rights if indicated in the services or by contacting us using the contact details provided below. More information about how Shopify uses your personal data and your rights, including rights related to data processed by Shopify, can be found at https://privacy.shopify.com/en.

Exercising these rights will not cause you any disadvantages. If permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you can appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we require proof that you have authorized them to act on your behalf. It may be necessary for you to confirm your identity directly to us. We will respond to your request promptly within the scope of applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you have the right to object to our decision by contacting us at the contact details below or by filing a complaint with the relevant data protection authority. For the European Economic Area, there is a list of the competent data protection supervisory authorities. If you wish to access it, you can do so here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the data transfer is to a country that demonstrably provides an adequate level of protection.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised privacy policy on this website, update the "Last Updated" date accordingly, and provide any legally required notice.

Contact

If you have any questions about our data protection procedures or this privacy policy, or if you wish to exercise any of your rights, please contact us by phone at , by email at info@albanien.shop, or by mail at Alfred-Delp-Straße 12, Monheim am Rhein, 40789, DE. In accordance with applicable data protection laws, we are the data controller for your personal data.