Frequently Asked Questions:

Kundenservicebutton

1. How long does the shipping take?

We usually ship within 1–2 business days. Delivery time within Germany is 1–4 business days, a bit longer for international orders.

2. Where will my order be shipped from?

We ship directly from Monheim am Rhein (NRW, Germany) – from a small warehouse run with a lot of heart and family support. Many products come directly from Albania or Kosovo and are lovingly packed here – often even with personal goodies. 🇦🇱📦

3. How much are the shipping costs?

Shipping costs within Germany are a flat rate between €1.49 and €6.99. Shipping is free for orders over €50. International shipping costs vary depending on the destination.

4. Is there a tracking number?

Yes. As soon as your order has been shipped, you will automatically receive a tracking number by email.

5. How can I return items?

You can return unused items within 14 days. Returns are at your own expense. You can find more information in our Return Policy.

6. What payment methods are accepted?

We accept PayPal, Klarna (Invoice & Instant), Credit Card (Visa/Mastercard), Apple Pay, Google Pay, and in Switzerland also TWINT.

7. Are the products original from Albania?

Yes, many of our items – like traditional costumes, statues, and Plis – come directly from Albania or Kosovo and are crafted with love for tradition.

8. Are there discounts or promotions?

Follow us on Instagram @albanien.shop and subscribe to our newsletter – there we share exclusive discounts, new arrivals, and promotions.

9. Can I receive a voucher for orders over €50?

Yes! Every customer who orders over €50 will receive a €10 voucher for their next purchase upon request. (Valid until 31.12.2025)

10. Are there gifts included with my order?

Yes! Whenever available, we include small goodies with every order – for example, stickers, keychains, or bottle openers – as a token of our appreciation. ❤️

11. Do you also sell to clubs or bulk buyers?

Yes, absolutely! For dance groups, cultural associations, and large orders, we offer special conditions. Just write to us via the contact form.

Feedback/Contact Form

COMING SOON